Fin

About Fin

Fin, founded as Intercom in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett, is a San Francisco headquartered customer service company that rebranded its parent company name to Fin in May 2026 to reflect its shift toward a customer agent first business built around automated support. The Fin AI Agent resolves more than two million customer conversations weekly across roughly 8,000 companies including Anthropic and DoorDash, and the company reports more than 400 million dollars in annual recurring revenue. In June 2026, Fin agreed to be acquired by Salesforce for approximately 3.6 billion dollars, a deal expected to close in Salesforce's fiscal 2027 fourth quarter pending regulatory approval. Note for your records: this entry was originally requested as Fin, Intercom, but the company now operates under the single name Fin, with Intercom continuing as the name of its help desk product.

Services

• Fin AI Agent - customer facing agent that resolves support, sales, and commerce conversations across channels
• Intercom Helpdesk - human agent workspace with AI assisted drafting and ticket routing
• Fin Operator - an agent that monitors and configures the performance of the customer facing Fin agent
• Fin Voice - phone support that handles calls and hands off to human agents when needed
• Outcome Based Pricing - billing tied to conversations Fin resolves rather than flat license fees

Services Offered

2 services offered by Fin

Notable Clients

Awards & Recognition

Frequently Asked Questions

AI Tools They Use

Industry Focus