ChatWize - Chat Smarter with AI

Can ChatWize train on my existing documentation, or do I need to reformat my knowledge base?

ChatWize accepts PDFs, DOCs, and HTML files and auto-indexes them at 100+ pages per minute, so you can upload your existing documentation without reformatting. The platform learns from your FAQs, product information, and support docs to train the AI, then uses that knowledge to answer customer questions.

Will ChatWize hand off to a human agent if it can't answer a question?

Yes. ChatWize detects when it cannot confidently resolve an inquiry and escalates to your human support team. The conversation history transfers to a unified inbox so your agents have full context before taking over.

What happens when I reach the conversation limit on my plan?

ChatWize does not publish what occurs at the conversation cap, so check their terms before you sign up. The Starter plan covers up to 500 conversations per month and the Growth plan up to 2,500, but you should confirm their policy on overage or enforcement.

Do I need to write code to add ChatWize to my website and social channels?

No. ChatWize deploys in four no-code steps: add your knowledge base, customize the chatbot's branding and personality, insert a code snippet into your website, and connect WhatsApp and Instagram. You get omnichannel support across all three platforms from a single setup.