Chatwoot

AI-powered omnichannel support desk for seamless customer conversations

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Added Jul 2026

chatwoot.com

Open Source AiFreeopen-source-ai

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What is Chatwoot?

Chatwoot is an open-source customer support platform that combines AI-powered assistance, omnichannel conversation management, and knowledge base features. It unifies customer interactions across website chat, email, social media, and messaging apps like WhatsApp, Facebook, and Instagram into one centralized desk. Built-in AI agent Captain automates common questions and provides copilot suggestions to agents, while support teams can customize live chat widgets, manage multi-channel conversations simultaneously, and extend functionality through APIs.

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Key Features of Chatwoot

AI assistant (Captain) for automating common questions
Copilot with smart answer suggestions
Omnichannel support across website, email, social media, and messaging
Customizable live chat widget
WhatsApp integration with rich content messaging
Multi-language support with automatic translation
Knowledge base integration
Developer APIs for custom integrations
Conversation history and lookup
Live chat customization (colors, language, design)

Who Should Use Chatwoot?

Reduce support volume with AI automation

Manage customer conversations across multiple channels simultaneously

Boost agent productivity with copilot suggestions

Provide support in customers' native languages

Build custom support solutions via APIs

Engage customers on WhatsApp and social media

Chatwoot: Pros & Cons

✓Pros

4.5+ rating with 34k stars
Trusted by 15,000+ businesses
Open-source and customizable
All-in-one platform (chat, email, social, messaging)
Built-in AI assistant reduces support volume
Multi-language support with translations
Centralized conversation management

Frequently Asked Questions about Chatwoot

What is Captain in Chatwoot?

Captain is Chatwoot's built-in AI assistant that helps agents work faster by automating responses to common questions, learning from your help center, chats, and FAQs to answer efficiently.

What channels does Chatwoot support?

Chatwoot supports omnichannel communication including website live chat, email, social media (Facebook, Instagram), and messaging platforms (WhatsApp, Telegram, Line).

Can I customize the live chat widget?

Yes, you can customize colors, language, text, and design of the live chat widget to fit your brand.

Does Chatwoot support multiple languages?

Yes, Captain provides automatic translation so agents can respond to customers in their native language.

Can I extend Chatwoot with custom solutions?

Yes, Chatwoot offers developer APIs that allow you to build custom integrations and extend functionality for specific support needs.

Tool Details

Pricing: Free
Languages: English, and supports customer conversations in multiple languages via translation
Category: Open Source Ai
Added: Jul 2026