CloudTalk - AI Scoring and Call Summaries
AI-powered cloud call center software for sales and customer support teams
What is Cloudtalk?
CloudTalk is a cloud-based call center platform with AI-powered features for sales and customer support teams. It provides virtual phone numbers in 160+ countries, intelligent call routing, power dialer, AI call transcription and summaries, and CRM integrations. CloudTalk's AI automatically scores calls, summarizes conversations, and identifies coaching opportunities. Used by 2,500+ companies including booking.com for managing inbound and outbound call operations.
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Key Features of Cloudtalk
- Virtual numbers in 160+ countries
- AI call transcription and summaries
- Intelligent call routing (IVR, skill-based)
- Power and predictive dialer
- Call recording with AI coaching
- CRM integration (HubSpot, Salesforce, Pipedrive)
- Real-time analytics dashboard
- Call queue management
- Voicemail and callback automation
- Mobile app
Who Should Use Cloudtalk?
Set up inbound customer support call center
Run outbound sales calling campaigns
Automate call transcription for coaching
Integrate calls directly into CRM records
Manage international support lines
Monitor team call quality with AI analytics
Cloudtalk: Pros & Cons
✓Pros
- AI transcription and coaching is powerful
- 160+ country number coverage
- Good CRM integrations
- Easy setup vs traditional call center software
- Real-time analytics are excellent
✕Cons
- More expensive than CallHippo
- Call quality varies by region
- Advanced features require Expert plan
- Some features limited in mobile app
Frequently Asked Questions about Cloudtalk
What is CloudTalk and how does it work?
CloudTalk is a cloud call center platform that provides virtual phone numbers, intelligent routing, power dialing, and AI call analytics — letting sales and support teams manage calls from anywhere with automatic CRM logging.
How much does CloudTalk cost?
CloudTalk starts at Starter for $25/user/mo, Essential for $30/user/mo, and Expert for $50/user/mo. Enterprise custom pricing is available. All plans include unlimited inbound and intracompany calls.
Tags
Tool Details
- Company
- CloudTalk
- Pricing
- Free
- Languages
- English,Spanish,French,German,Czech,Slovak,Portuguese,Italian,Dutch,Polish
- Category
- Sales Analytics
- Added
- Jun 2026
- Last Updated
- Jul 2026
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