Crisp - AI Handles Half Your Support Tickets

AI-first customer support platform that automates support and delights teams

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Updated Jul 2026 · Added Jul 2026

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What is Crisp?

Crisp is an all-in-one AI-powered customer support platform that automates up to 50% of inquiries with its Hugo AI agent. It combines an omnichannel inbox, AI workflows, knowledge base, chat widget, and support CRM in one suite. Designed for teams of all sizes, it helps organizations reduce support costs through flat pricing while improving customer experience and team efficiency.

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Key Features of Crisp

AI Agent (Hugo) for customer inquiries
Omnichannel inbox with 12+ messaging channels
No-code AI Workflow builder
Chat widget for websites and mobile apps
Built-in Support CRM
Knowledge Base with help center
Support Analytics and performance tracking
Automations for internal workflows
Flat pricing model

Who Should Use Crisp?

Automate customer inquiries across multiple channels

Train AI agents on product knowledge and business resources

Centralize customer communications in a shared inbox

Build customer self-service with knowledge bases

Organize and track customer data in CRM

Reduce manual support work with internal workflows

Monitor team performance and support metrics

Crisp: Pros & Cons

✓Pros

Automates up to 50% of inquiries with AI
Omnichannel support from one platform
Flat pricing to lower cost per agent
Easy AI agent setup in 4 steps
12+ messaging channels supported
Built-in CRM and analytics
14-day free trial with no card required
Trusted by 10,000+ companies

Frequently Asked Questions about Crisp

What is Hugo and how does it work?

Hugo is Crisp's AI support agent that automates customer inquiries. You train it using your website content, PDFs, and Knowledge Base articles, then create workflows and deploy them to handle customer questions automatically.

How many messaging channels does Crisp support?

Crisp supports 12+ messaging channels including Chat Widget, Email, WhatsApp, Messenger, and more, all integrated into one shared inbox.

Can I try Crisp before committing?

Yes, Crisp offers a 14-day free trial with all features included and no credit card required.

What is included in the Crisp Plus plan?

The Crisp Plus plan includes the AI Agent (Hugo), AI Workflows, and all other Crisp features like the shared inbox, CRM, Knowledge Base, and analytics.

How much can AI automation save me?

Crisp can automate up to 50% of your customer inquiries, allowing your teams to focus on complex queries and more valuable work.