RunLLM - AI Support Assistant

Herald is an AI Site Reliability Engineer (SRE) that automatically investigates novel incidents without requiring pre-written runbooks. It builds a comprehensive context graph of your infrastructure, codebase, CI/CD pipelines, and data sources, then uses custom anomaly detection to identify issues before customers notice them. Herald delivers root cause analyses in minutes with 70%+ accuracy on novel incidents, enabling engineering teams to shift from reactive firefighting to proactive incident prevention.

Investigate infrastructure incidents for engineering teams

Automate RCA generation for novel failure modes

Prevent known incidents from recurring

Detect anomalies across observability data streams

Onboard new engineers with instant incident context

Reduce MTTR for B2B2C platform incidents