Tidio AI - AI Chatbot for E-Commerce
AI-powered chatbot and live chat for e-commerce stores to boost sales
What is Tidio Ai?
Tidio is a customer communication platform with an AI chatbot (Lyro) designed for e-commerce and small businesses. Lyro, powered by Claude, automatically handles customer FAQs, order inquiries, and support tickets with up to 70% resolution rate. Tidio integrates with Shopify, WooCommerce, and Wix, and combines AI chat with live chat handoff. Used by 300,000+ businesses for 24/7 customer support without hiring additional agents.
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Key Features of Tidio Ai
- Lyro AI chatbot (Claude-powered)
- Live chat with AI assist
- Shopify and WooCommerce integration
- Visitor analytics and tracking
- Multi-channel support (email, Messenger)
- Chatbot builder with templates
- Order status integration
- Email marketing tool
- Mobile app for agents
- Automation triggers
Who Should Use Tidio Ai?
Handle Shopify store customer questions 24/7
Automate order status and shipping inquiries
Capture and qualify leads on website
Convert visitors with proactive chat
Reduce support costs with AI resolution
Provide multilingual customer support
Tidio Ai: Pros & Cons
✓Pros
- Easy Shopify/WooCommerce integration
- Lyro AI resolution rate is high
- Affordable for small businesses
- Free tier available
- Good automation templates
✕Cons
- Free tier limited to 50 conversations
- Lyro requires good knowledge base content
- Live chat features less powerful than Intercom
- Mobile app has limitations
Frequently Asked Questions about Tidio Ai
What is Tidio AI and how does it work?
Tidio AI is an AI-powered chatbot and live chat platform for e-commerce — featuring Lyro AI (powered by Claude) that resolves up to 70% of customer questions automatically, with native Shopify and WooCommerce integration.
How much does Tidio AI cost?
Tidio is free for up to 50 Lyro AI conversations per month. The Starter plan costs $29/mo and Tidio+ is $394/mo. Separate Communicator ($25/mo) and Chatbots ($29/mo) plans are also available.
Tags
Tool Details
- Company
- Tidio
- Pricing
- Free
- Languages
- English (primary), Lyro supports 7 languages
- Category
- Ai Agents
- Added
- Jun 2026
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