ZINQ - Multi-Channel Customer Operations Automation

Can ZINQ route messages to a human agent, or does it only handle automation?

ZINQ includes a human handover workflow, so agents can take over conversations when the AI reaches the limits of what it can resolve. This means you can automate routine inquiries, then pass complex or sensitive issues to your team without losing context or starting the conversation over.

Does ZINQ work across email, SMS, and other channels, or is it chat-only?

ZINQ supports multi-channel communication, so it can handle messages across different platforms simultaneously. The platform automatically routes incoming messages and maintains consistency across channels, though the specific list of supported integrations is best confirmed on their site.

What happens if I exceed the 100 form submissions on the free plan?

The free tier includes 100 submissions per month. Once you need more capacity, the Premium plan at $29 per month offers unlimited submissions, or you can purchase a one-time Lifetime Deal for $99.

Does ZINQ require custom development to set up custom skills or integrate with my knowledge base?

ZINQ is built as a no-code platform, so you can configure agents and create custom skills in minutes without developer involvement. It also integrates with knowledge bases and allows brand customization, all from a visual interface.