Brainfish

AI support agents that resolve like your best rep, trained on your real work.

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Added Jul 2026

brainfishai.com

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What is Brainfish?

Brainfish provides AI agents that resolve customer support queries across multiple channels (chat, email, in-product, Slack) with high accuracy by being trained on your actual work and personalized per customer. Unlike traditional chatbots, these intelligent agents understand B2B complexity, deliver 92% resolution rates, and are designed for companies that want to scale support without months of implementation. It's built for B2B SaaS teams seeking to deflect routine queries while keeping customer data private and never used for training.

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Key Features of Brainfish

92% resolution rate across customer queries
Personalized agents per customer with live context routing
Deploy to chat, email, in-product, and Slack same day
Connect existing docs and knowledge base in minutes
No training on customer data
SOC2 and GDPR compliant
Private tenant and customer-managed keys
Built-in evaluation analytics and resolution tracking
Escalation rules and high-value account routing
Live account, product, and user context personalization

Who Should Use Brainfish?

Deflect routine customer support queries to reduce ops time

Scale support across multiple channels without hiring

Tailor answers by customer plan, role, region, or account health

Surface upsells and next-best actions during customer conversations

Route high-value accounts to human support owners

Reduce support team workload on repetitive questions

Brainfish: Pros & Cons

✓Pros

Deploy fully functional AI agents in hours, not months
No engineering sprint or lengthy implementation required
High resolution rates (92% average) with +37 NPS lift reported
Private tenant and customer-managed encryption keys
SOC2 certified with GDPR compliance
Live evaluation analytics to measure and improve agent performance
Personalization per customer without training on their data

Frequently Asked Questions about Brainfish

How long does it take to deploy a Brainfish AI agent?

You can deploy a fully functional AI agent in hours, not months. Connect your docs and knowledge base in minutes, configure scope and escalation rules, and deploy to your support channels the same day.

Does Brainfish train on my customer data?

No. Brainfish explicitly does not train on your data. Your customer data is kept scoped, audited, and private with customer-managed keys and private tenant options.

What channels can Brainfish deploy to?

Brainfish agents can be deployed across chat, email, in-product messaging, and Slack.

What resolution rates can I expect?

Brainfish reports a 92% resolution rate across customer queries on average, with customers seeing 2.5× resolution lift after deployment.

How does Brainfish personalize agents for different customers?

Agents can be personalized by customer plan, role, region, or account health. They use live account, product, and user context to tailor every answer without exposing customer data for training purposes.