Canny

Turn customer conversations into revenue with AI-powered feedback intelligence

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Added Jul 2026

canny.io

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What is Canny?

Canny is an AI-powered customer feedback management platform that automatically captures, analyzes, and prioritizes customer feedback from sales and support conversations. It integrates with tools like Gong, Intercom, and Slack to identify feature requests and revenue opportunities 30% better than manual review. Built for product, sales, marketing, and customer success teams, Canny helps organizations make roadmap decisions backed by customer demand and close deals by quantifying feature gaps.

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Key Features of Canny

AI Autopilot feedback capture from communication tools
Automated feature request identification
Revenue-impact prioritization
Feedback analysis and organization
Public roadmap sharing
Bug tracking
Integrations with Gong, Intercom, Slack
Customer feedback management
Idea management
Internal feedback collection

Who Should Use Canny?

Feature request management for product teams

Identifying revenue opportunities in customer conversations

Prioritizing roadmap decisions based on customer demand

Quantifying feature gaps for sales teams

Spotting expansion opportunities and preventing churn

Building launch and campaign messaging from customer language

Managing internal feedback across teams

Canny: Pros & Cons

✓Pros

AI Autopilot is 30% better than manual team review at identifying feature requests
Completely automated feedback capture
Revenue-impact visibility prevents loud voices from winning prioritization
Unified platform for product, sales, marketing, and customer success
Scalable for both startups and enterprise organizations
Integrates with existing communication tools
Works across multiple teams and departments