ChatVIA - AI Voice Chat

EU-hosted AI chatbots that know your business - GDPR compliant, privacy-first.

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Updated Jul 2026 · Added Jun 2026

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What is Chatvia?

ChatVia is a GDPR-compliant, EU-hosted AI chatbot platform powered by open-source LLMs that enables businesses to create AI chatbots trained on their own content. It provides instant 24/7 customer support, reduces support workload by up to 80%, and includes advanced features like sentiment analysis, tone detection, and intelligent lead capture. The platform offers both embeddable chat widgets and ChatGPT-style interfaces with zero US data processing and full data encryption.

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Key Features of Chatvia

Embeddable chat widget and ChatGPT-style interface
Train on documents, websites, and files
Sentiment and tone analysis in real-time
OCR for scanned documents
Advanced PDF with image understanding
Intelligent lead capture and CRM integration
Conversation pulse and topic analysis
Handoff to human agents
API access and custom integrations
Multiple open-source LLM models available
100% EU-hosted infrastructure
Comprehensive analytics and conversation history

Who Should Use Chatvia?

Provide instant 24/7 customer support

Reduce customer support costs and workload

Capture qualified leads from conversations

Monitor customer sentiment and frustration levels

Train AI on internal documentation and knowledge bases

Automate FAQ and common inquiry handling

Escalate complex issues to human agents seamlessly

Chatvia: Pros & Cons

✓Pros

100% EU-hosted with zero US data processing
GDPR compliant with data encryption at rest
No vendor lock-in with open-source LLM models
Real-time sentiment and tone analysis
No-code platform with instant deployment
Multiple LLM models to choose from
Comprehensive analytics and conversation tracking
Seamless human handoff capability
Affordable pricing starting at €39/month

Frequently Asked Questions about Chatvia

Does ChatVIA process customer data through US servers?

No. ChatVIA runs entirely on EU-hosted infrastructure with zero US data processing, which means all conversations and files stay within the EU. The platform includes full data encryption at rest, making it compliant with GDPR requirements for businesses handling EU customer data.

Can I train ChatVIA on my own documents and knowledge bases?

Yes. You can train ChatVIA on documents, websites, and files, including scanned PDFs through its OCR feature and images embedded in PDFs. This means the chatbot learns from your specific business content rather than relying solely on its base language model.

What happens when a customer question is too complex for the AI to handle?

ChatVIA supports handoff to human agents, so complex or sensitive conversations can escalate to your support team without losing context. The platform also monitors sentiment and tone in real-time, which can help identify when an issue needs human attention.

How many customer conversations can I handle on the Starter plan?

The Starter plan at €39 per month (billed yearly) allows 4,000 messages per month and up to 3 AI agents. The Standard plan doubles that to 10,000 messages with 5 agents, while the Pro plan reaches 40,000 messages with 20 agents if you need higher volume.