Donkey Support - Support Chat in Slack, Discord, Telegram
Support chat that lives in your Telegram, Slack, or Discord
What is Donkey Support?
Donkey Support is a lightweight customer support widget that integrates directly into your app and lets you manage conversations from Slack, Discord, or Telegram. It eliminates context switching by keeping support in the tools you already use daily, automatically sending email reminders to customers who miss replies. Purpose-built for founders and small teams who handle their own support without the overhead of traditional ticketing systems.
Need help implementing Donkey Support - Support Chat in Slack, Discord, Telegram?
Find verified specialists who work with Donkey Support - Support Chat in Slack, Discord, Telegram
Key Features of Donkey Support
- Lightweight embeddable widget
- Reply from Slack, Discord, or Telegram
- Automatic email reminders for missed replies
- Widget customization and branding
- Headless API for custom chat UIs
- Trusted visitor context with email and metadata
- Real-time reply syncing
- No per-seat pricing
Who Should Use Donkey Support?
Indie founders managing their own customer support
SaaS teams reducing support tool overhead
Engineering teams staying in Slack while supporting users
Community managers using Discord for support
Startups needing fast support setup without complex configuration
Donkey Support: Pros & Cons
✓Pros
- 5-minute setup with no complex configuration
- Free to use
- No per-seat or enterprise minimum pricing
- No context switching - reply from tools you already use
- Simple, uncluttered interface
- Automatic email reminders prevent dropped conversations
- Widgetcustomization matches your brand
- Headless API for custom integrations
- Signed metadata for trusted visitor context
Frequently Asked Questions about Donkey Support
How long does it take to set up Donkey Support?
Donkey Support can be live in 5 minutes. Simply add a script tag or React component to your app and connect your Slack, Discord, or Telegram channel.
Can I customize the support widget to match my brand?
Yes, you can customize the widget with your company name, greeting text, profile picture, and choose primary and accent colors that fit your brand.
Which platforms can my team reply from?
Your team can reply from Slack, Discord, or Telegram. New support messages automatically become threads in your chosen platform.
What happens if a customer doesn't see our reply?
Donkey Support automatically sends branded email reminders to customers who miss your reply and tracks delivery status.
Do I need to pay per team member?
No, Donkey Support is priced for indie founders with no per-seat pricing or enterprise minimums - you only pay for what you use.
Tool Details
- Pricing
- Free
- Category
- Live Chat
- Added
- Jul 2026
- Last Updated
- Jul 2026
More Live Chat Tools
7 tools in the same category
AI relationship coaching for couples, available anytime through text
Real-time AI translator for global teams - speak any language, everywhere.
Automate Instagram DMs, Messenger, WhatsApp, and SMS to grow your business
Real-time WhatsApp inbox and live chat management for AutoReply Pro
AI customer service that turns conversations into 5× more sales
AI chat widget to convert visitors into subscribers in minutes
AI-first customer support platform that automates support and delights teams
Recently Added AI Tools
New tools added to the directory
Share PDFs securely - no account, no trace, automatic expiration.
Batch download & auto-organize TikTok, Instagram, YouTube videos in one command
From the Blog
Latest guides and tips on AI tools
Free Logo Maker Apps in 2026
Free Logo Maker Apps in 2026
AI Image GenerationBest AI Tools for Ecommerce in 2026
Best AI Tools for Ecommerce in 2026
Best AI ToolsBest AI Tools for Digital Marketers in 2026
Best AI Tools for Digital Marketers in 2026
Best AI ToolsBest AI Tools for Freelancers in 2026
Best AI Tools for Freelancers in 2026
Best AI ToolsWant to list your AI tool on NextStair?
Submit Tool