Zonka Feedback - Customer Experience & Survey Platform
Collect NPS, CSAT, and CES feedback across every customer touchpoint
What is Zonka Feedback?
Zonka Feedback is a comprehensive customer experience management platform for collecting and analyzing NPS, CSAT, CES, and custom surveys across email, SMS, WhatsApp, in-app, website, and offline kiosk channels. Its AI-powered sentiment analysis automatically categorizes feedback and identifies themes. The platform integrates with CRMs, helpdesks, and marketing tools to close the feedback loop. Used by healthcare, hospitality, SaaS, and retail companies to measure and improve customer satisfaction.
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Key Features of Zonka Feedback
- NPS, CSAT, CES survey templates
- Omnichannel collection (email, SMS, WhatsApp, in-app, kiosk)
- AI sentiment analysis and theme detection
- Real-time analytics dashboard
- CRM and helpdesk integrations
- White-label survey options
- Multilingual survey support
- Offline kiosk mode
- Custom survey logic and branching
- Closed-loop feedback workflows
Who Should Use Zonka Feedback?
Measure customer satisfaction after purchases
Collect NPS scores from SaaS product users
Gather feedback at hotel check-out via kiosk
Send CSAT surveys after support ticket resolution
Identify common customer complaint themes with AI
Close feedback loop by triggering follow-up actions
Zonka Feedback: Pros & Cons
✓Pros
- Comprehensive omnichannel feedback collection
- AI sentiment analysis saves manual categorization
- Offline kiosk mode for physical locations
- Strong integrations with CRM and helpdesks
- Good multilingual support
✕Cons
- Pricing higher than simpler survey tools
- Advanced features require Pro plan
- Setup requires integration configuration
- Less suitable for simple one-off surveys
Frequently Asked Questions about Zonka Feedback
What is Zonka Feedback and how does it work?
Zonka Feedback is a customer experience platform that collects NPS, CSAT, and CES surveys across email, SMS, WhatsApp, in-app, and kiosk channels — then uses AI to analyze sentiment and identify themes from responses.
How much does Zonka Feedback cost?
Plans start at Starter for $49/mo, Growth for $99/mo, and Pro for $199/mo. Enterprise pricing is custom. All plans include unlimited surveys and responses, with higher tiers adding more channels and integrations.
Tags
Tool Details
- Company
- Zonka Feedback
- Pricing
- Free
- Languages
- English,Spanish,French,German,Portuguese,Arabic,Hindi,Chinese,Japanese,40+ languages
- Category
- Heatmap Tools
- Added
- Jun 2026
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