Fin - Resolves Complex Customer Inquiries Automatically

AI customer agent with 76% resolution rate, trusted by 12,000+ brands

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Updated Jul 2026 · Added Jul 2026

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What is Fin?

Fin is an AI customer agent platform that resolves customer inquiries with industry-leading 76% average resolution rates. Built on proprietary Apex models trained on billions of customer interactions, it handles complex queries across service, sales, and ecommerce throughout the entire customer journey. Fin is designed for forward-looking brands across software, retail, gaming, financial services, and enterprise, continuously improving with each customer interaction.

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Key Features of Fin

76% average resolution rate across 12,000+ customers
Proprietary Apex 1.0 and Apex Flash models
Handles service, sales, and ecommerce workflows
Complex query resolution with third-party system integration
Account updates, payment processing, and refunds
Customer history and context awareness
Rapid weekly product improvements
2 million weekly resolutions
90% customer satisfaction score on G2

Who Should Use Fin?

Deliver perfect customer service for software and technology companies

Handle inbound sales end-to-end

Manage entire ecommerce shopping journey

Process customer account updates and payments

Troubleshoot technical issues

Serve customers in regulated industries like Financial Services

Handle complex customer queries across enterprise businesses

Fin: Pros & Cons

✓Pros

Industry-leading 76% average resolution rate with many customers seeing over 85%
Resolution rate increases 1% monthly with continued use
Lowest hallucination rate (65% reduction vs Sonnet 4.6)
Fastest time to first token (0.6 seconds faster than Sonnet 4.6)
2.8% higher resolution rate than competitors
90% customer satisfaction score, beating nearest competitor by 8 points
Works across entire customer journey from day 1 to year 10
Integrates with entire tech stack
Rapid development velocity (191 product updates already in 2026)

Frequently Asked Questions about Fin

What resolution rate does Fin achieve?

Fin averages 76% resolution rate across 12,000+ customers, with many seeing over 85%. The resolution rate increases 1% every month as Fin learns from more interactions.

What models does Fin run on?

Fin runs on proprietary Apex 1.0 and Apex Flash models, custom trained on billions of customer experience interactions. These models deliver 2.8% higher resolution rates, 0.6 seconds faster response times, and 65% fewer hallucinations compared to Sonnet 4.6.

What types of tasks can Fin perform?

Fin can handle service, sales, and ecommerce workflows. It updates accounts, processes payments and refunds, troubleshoots technical issues, and resolves complex queries by reading and writing to third-party systems.

Which industries and companies use Fin?

Fin is used by 12,000+ customers including Anthropic, Clay, Lightspeed, Rocket Money, and Gamma. Customers span Software and Technology, Retail and eCommerce, Gaming, Financial Services, and Enterprise businesses.