Helpdesk by LabiDesk - Shared Inboxes Plus Knowledge Base

All-in-one helpdesk to engage leads and delight customers

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Updated Jul 2026 · Added Jul 2026

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What is Helpdesk By Labidesk?

LabiDesk is an all-in-one helpdesk platform that centralizes customer support through shared inboxes, live chat, help center portals, and knowledge bases. It solves the problem of managing scattered customer inquiries across multiple email accounts and team members by consolidating all tickets and messages into a single organized dashboard. Built for customer service teams of any size, it enables faster response times, better ticket organization, and improved customer satisfaction through automation and collaboration features.

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Key Features of Helpdesk By Labidesk

Shared Inbox & Ticketing System
Multiple Mailboxes Management
Live Chat & In-App Campaigns
Help Center Portal
Knowledge Base
Public Roadmap
Macro Automation for Email Replies
Team Organization & Departments
Customer Satisfaction Score Measurement
Team Productivity Analytics
Customer Interactions Map
Self-Service Support Portal

Who Should Use Helpdesk By Labidesk?

Organize support teams across departments

Consolidate emails from multiple mailboxes into one dashboard

Automate routine customer inquiry responses

Measure and improve customer satisfaction scores

Track leads and customer interactions over time

Set up self-service help center for reduced support burden

Helpdesk By Labidesk: Pros & Cons

✓Pros

Prevents losing customer tickets or inquiries
Simplifies organization of large volumes of emails and support requests
Provides shared dashboard access for entire team
Customizable shared inbox folders per team preferences
Supports multiple mailboxes (support@, help@, legal@ etc.) in one place
Automation through macros reduces manual work
Measures customer satisfaction with CSAT scoring
Analyzes team productivity
High user satisfaction (90% CSAT among end users)
Used by 2000+ companies with strong 4.9 overall rating

Frequently Asked Questions about Helpdesk By Labidesk

What is a shared inbox and how does it help my team?

A shared inbox (ticketing system) is a centralized dashboard where all team members can access the same customer support tickets and emails. It prevents losing customer inquiries, keeps everyone on the same page, and allows your team to respond promptly and professionally to customer requests.

Can I use LabiDesk with my existing email provider?

Yes, LabiDesk supports multiple mailboxes from any email provider including Gmail, Outlook, and Zoho. You can either add your existing mailboxes or create new ones directly with LabiDesk, and use either the LabiDesk mail server or your own SMTP.

How does LabiDesk help increase customer satisfaction?

LabiDesk includes features like ticket organization, live chat, macros for automating responses, customer satisfaction score measurement, and analytics tools. These features help your team respond faster, handle inquiries more professionally, and track satisfaction metrics to continuously improve service.

Can different departments have separate mailboxes?

Yes, each department can have their own shared mailbox (like support@, help@, legal@), and individual team members can be assigned their own email addresses. All mailboxes feed into one convenient dashboard for easy management.

Is there a free trial available?

Yes, LabiDesk offers a free trial. Over 125 companies started a free trial last month.