Thunai

Enterprise AI for contact centers that resolves tickets, guides agents, and automates workflows

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Added Jul 2026

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What is Thunai?

Thunai is an agentic customer experience platform that automates enterprise contact center operations end-to-end. It resolves L1 support requests with AI agents, provides real-time agent assist during interactions, and automates post-call workflows like case summaries and CRM updates. Built for enterprises across contact center, ITSM, and CRM domains, Thunai helps teams handle 1M+ interactions while maintaining 95% CSAT and reducing handle time by 70%.

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Key Features of Thunai

Auto-resolve L1 support requests with AI agents
Real-time agent assist during calls and chats
Automated post-call workflows and case summaries
Instant call scoring and audit against custom parameters
Unified contradiction-free knowledge base
Pre-trained AI agents by industry vertical
Self-hosting and on-premise deployment options
Data residency control by region and cloud provider

Who Should Use Thunai?

Automate first-line customer support resolution

Provide live guidance to support agents during active interactions

Automate case summaries and CRM updates after calls

Evaluate call quality and compliance in real-time

Scale contact center operations across retail, insurance, finance, healthcare, and manufacturing

Reduce customer query handling time

Improve agent productivity and CSAT scores

Thunai: Pros & Cons

✓Pros

Handles 1M+ interactions with 95% CSAT maintained
80% query deflection rate reduces agent workload
70% reduction in handle time
Go-live in less than 2 days
Full data control with self-hosting and on-premise options
Data residency by region and your chosen cloud provider
Pre-trained for multiple industries (retail, insurance, finance, healthcare, manufacturing, automotive)
Enterprise-grade permission sets mapped to existing role structures
Real-time call scoring against custom parameters

Frequently Asked Questions about Thunai

What does Thunai automate in a contact center?

Thunai automates L1 support resolution with AI agents, provides real-time agent assist during calls and chats, and automates post-call workflows including case summaries, CRM updates, and follow-ups.

How quickly can Thunai go live?

Thunai achieves go-live in less than 2 days on average.

Which industries does Thunai support?

Thunai is pre-trained for contact centers, ITSM, CRM, retail, insurance, finance, healthcare, manufacturing, and automotive verticals.

Does Thunai allow on-premise deployment?

Yes, Thunai offers self-hosting and on-premise deployment options with full control over data residency and access permissions.